From ticket intake to resolution analytics, in one place.
Enforced state machine (NEW→OPEN→PENDING→RESOLVED→CLOSED→REOPENED) with full audit trail on every transition.
Business-hours-aware due dates, escalation rules at 80% elapsed, breach detection — skips holidays automatically.
Least-busy-agent algorithm routes tickets fairly across your team, scoped per department.
Live aggregates by channel, status, priority, agent. CSV export. Avg CSAT and resolution time — no mock data.
Per-tenant branding: logo, colors, locales, custom domain. Applied across dashboard, public form, and widget.
English + Arabic with full RTL layout. Knowledge base articles stored per-locale, not auto-translated.
5 roles (Super Admin → Client) with real middleware enforcement. Every ticket change recorded in TicketEvent.
Drop a single script tag onto any site. iframe-isolated so it never clashes with host page styles.
Post-close satisfaction surveys with one-submission enforcement. Feeds back into agent analytics.
Pre-loaded with 8 sample tickets across 7 channels, multiple agents, SLA rules, and a CSAT response. Sign in with one click using a demo account.
Demo accounts (password: password123)
admin@acme.exampleOrg Adminmanager@acme.exampleManageragent1@acme.exampleAgentagent2@acme.exampleAgentpk_acme_demo_0001